Dear Fluke/Amprobe Customer,
Fluke Corporation has identified a safety issue affecting certain Amprobe brand AM-500-EUR, AM-500-EUR KIT, AM-510-EUR, AM-510-EUR KIT and HEX60-D Digital Multimeters,when used in CAT III electrical installations above 250 volts. (MEASUREMENT CATEGORY (CAT) III is applicable to test and measuring circuits suitable for connection to the distribution part of a building’s low-voltage mains installation.) As a precautionary measure, Fluke has decided to recall all the affected products and provide affected customers with a no-cost repair.
We are sorry for any inconvenience this might cause you and hope you will understand that customer safety is our utmost priority.
The following AM-500, AM-510 and Hex60 are being recalled (“Affected Products”):
|Affected Serial Numbers
|Affected Mfg. Dates
|AM-500-EUR, DIGITAL MULTIMETER
|Within the serial number range of:
535900001 – 587799999 And:
Any other serial number that starts with any number other than a 5.
|21 September 2011 - 1 August 2022
|AM-510-EUR, DIGITAL MULTIMETER
|HEX60-D, HEXAGON-60 DIGITAL MULTIMETER
All AM-500, AM-510, and HEX-60D DMMs (digital multimeters) shipped from Fluke after 1 August 2022 and with serial numbers not matching those specified in the last column above are NOT impacted by this recall. Missing or illegible Serial Numbers should be considered to be affected products.
Units within the affected serial number range which have had the fuse replaced can be identified by a separate label on the back of the unit indicating “W2239844”.
No further action is required for units with this Recall Correction Label.
A.Description of safety issue
It was discovered that an improperly rated fuse for CAT III 600V applications was installed in the Affected Products. The breaking capacity of the installed fuse is insufficient for the prospective fault current under foreseeable misuse conditions (abnormal application of electrical installation voltage above 250 volts between A and COM terminals) and may lead to venting or rupture of the fuse and the subsequent possibility of arc explosion. An arc explosion within the product enclosure may readily escape and result in severe, bodily harm , impact, or explosive forces, or even death.It should be noted that at this time Fluke is not aware of any reported incidents related to this identified product deficiency.
Please IMMEDIATELY STOP using your Affected Products (AM-500/510/Hex60).Please register via the link below to arrange for a no cost repair.
C.What you need to do now
Complete the form linked below, where you will be provided with additional detailed instructions.
Please include your complete contact information, including email address and shipping address. We will send you a prepaid shipping label for the return of your Affected Product.Your repaired product will be returned to your shipping address.
Please accept our most sincere apologies for any inconvenience caused by this action and should you have any questions, please do not hesitate to contact us at email@example.com
Vice President, Fluke EMEA