Skip to main content

Search form

Home
  • Home
  • Products
    • Digital Multimeters
      • View all Digital Multimeters
    • Electrical Testers
      • Junior-Set and Kits
      • Lamp Testers
      • LAN
      • Non-contact Voltage
      • Phase Sequence Meters
      • Voltage Continuity Testers
    • Sustainable Energy
      • View all sustainable energy test tools
    • Appliance Testers
      • Appliance Testers (BS EN 50678 and BS EN 50699)
    • HVAC/IAQ
      • Anemometers
      • Gas/Leak Detection
      • Light Meters
      • Manometers
      • Sound Meters
      • Tachometers
      • Temperature and Humidity
    • Installation Testers
      • View all Installation Testers
    • Power and Energy Testers
      • Battery Testers
    • Wire Tracers and Locators
      • View All Wire Tracers and Locators
    • Machine Testers (DIN VDE 0113)
      • View All Machine Testers
    • Clamp Meters
      • View All Clamp Meters
    • Test Panels
      • View all Test Panels
    • Accessories
      • Accessories for Installation, Appliance and Machine Testers
      • Accessories for Wire Tracers and Locators
      • Carrying Cases
      • Fuses
      • Test Leads
  • Where to Buy
  • Support & Service
    • Catalogs
    • Software
    • Recalls
    • Price List - Euro
    • Price List - UK
  • Announcements
  • About Us
company logo

Search form

  • Change your Language
    • English
    • Deutsche
    • Italian
    • French
    • Spanish
    • Dutch
  • Home
  • Products
    • Digital Multimeters
    • Electrical Testers
      • Junior-Set and Kits
      • Lamp Testers
      • LAN
      • Non-contact Voltage
      • Phase Sequence Meters
      • Voltage Continuity Testers
    • Solar Photovoltaics
    • Appliance Testers
      • Appliance Testers
      • Appliance Testers (DIN VDE 0701-0702 and 0751)
    • HVAC/IAQ
      • Anemometers
      • Gas/Leak Detection
      • Light Meters
      • Manometers
      • Sound Meters
      • Tachometers
      • Temperature and Humidity
    • Installation Testers
    • Power and Energy Testers
      • Battery Testers
    • Wire Tracers and Locators
    • Machine Testers (DIN VDE 0113)
    • Clamp Meters
    • Test Panels
    • Accessories
      • Accessories for Installation, Appliance and Machine Testers
      • Accessories for Wire Tracers and Locators
      • Carrying Cases
      • Fuses
      • Test Leads
  • Where to Buy
  • Support & Service
    • Catalogs
    • Software
      • Demo software
      • Updates & Patches
    • Recalls
  • Announcements
  • About Us

SAFETY WARNING! PLEASE READ!Important Product Safety Recall Information Regarding Amprobe AM-500-EUR, AM-500-EUR KIT, AM-510-EUR, AM-510-EUR KIT and HEX60-D

SAFETY WARNING! PLEASE READ!Important Product Safety Recall Information Regarding Amprobe AM-500-EUR, AM-500-EUR KIT, AM-510-EUR, AM-510-EUR KIT and HEX60-D

Feb 2023

Dear Fluke/Amprobe Customer,

Fluke Corporation has identified a safety issue affecting certain Amprobe brand AM-500-EUR, AM-500-EUR KIT, AM-510-EUR, AM-510-EUR KIT and HEX60-D Digital Multimeters,when used in CAT III electrical installations above 250 volts. (MEASUREMENT CATEGORY (CAT) III is applicable to test and measuring circuits suitable for connection to the distribution part of a building’s low-voltage mains installation.) As a precautionary measure, Fluke has decided to recall all the affected products and provide affected customers with a no-cost repair.

We are sorry for any inconvenience this might cause you and hope you will understand that customer safety is our utmost priority.

The following AM-500, AM-510 and Hex60 are being recalled (“Affected Products”):

Model Name Affected Serial Numbers Affected Mfg. Dates
AM-500-EUR, DIGITAL MULTIMETER Within the serial number range of:
535900001 – 587799999 And:
Any other serial number that starts with any number other than a 5.
21 September 2011 - 1 August 2022
AM-510-EUR, DIGITAL MULTIMETER
HEX60-D, HEXAGON-60 DIGITAL MULTIMETER
AM-500-EUR KIT
AM-510-EUR KIT

All AM-500, AM-510, and HEX-60D DMMs (digital multimeters) shipped from Fluke after 1 August 2022 and with serial numbers not matching those specified in the last column above are NOT impacted by this recall. Missing or illegible Serial Numbers should be considered to be affected products.

Units within the affected serial number range which have had the fuse replaced can be identified by a separate label on the back of the unit indicating “W2239844”.

No further action is required for units with this Recall Correction Label.

A.Description of safety issue

It was discovered that an improperly rated fuse for CAT III 600V applications was installed in the Affected Products. The breaking capacity of the installed fuse is insufficient for the prospective fault current under foreseeable misuse conditions (abnormal application of electrical installation voltage above 250 volts between A and COM terminals) and may lead to venting or rupture of the fuse and the subsequent possibility of arc explosion. An arc explosion within the product enclosure may readily escape and result in severe, bodily harm , impact, or explosive forces, or even death.It should be noted that at this time Fluke is not aware of any reported incidents related to this identified product deficiency.

B.Corrective Action:

Please IMMEDIATELY STOP using your Affected Products (AM-500/510/Hex60).Please register via the link below to arrange for a no cost repair.

C.What you need to do now

Complete the form linked below, where you will be provided with additional detailed instructions.

Please include your complete contact information, including email address and shipping address. We will send you a prepaid shipping label for the return of your Affected Product.Your repaired product will be returned to your shipping address.

Please accept our most sincere apologies for any inconvenience caused by this action and should you have any questions, please do not hesitate to contact us at fluke.recall@fluke.com

Sincerely,

Vice President, Fluke EMEA

  • Support
  • Privacy Statement
  • Terms and conditions of sale
  • Renew or change your cookie consent
Newsletter Signup
Copyright ©2023 Beha-Amprobe